Avis client de Motostorm.it
Calculé à partir de 31369 avis
Evaluations clients
Hello, the order was shipped on October the 22nd; you received a confirmation email with tracking information. Given the destination the delivery could require 3/5 business days before it arrives.
I apologize for the inconvenience caused by the delay.
Avis client
STILL WAITING FOR MY ORDER !
Hello, the order has been shipped one week ago, from the tracking I can see that it is now being held in customs. I will send an e-mail to the courier trying to speed up the procedure.
Avis client
If you choose to use the "discount codes" they give for previous purchases... All that happens is the shipping charges increase to cancel out the discount that was just applied... Pretty sneaky and bad business practice.
Hello, the shipping costs are calculated based on the volume of the order and the discount codes applied, this could modify the original indicated price.
Everything is shown in the cart before proceeding with the order, so the customers know what the final amount is.
Avis client
Ottimo prodotto, peccato per la consegna, il corriere GLS non è passato il giorno stabilito e ha scritto che non era presente il destinatario malgrado fossi rimasto tutto il giorno a casa ad aspettare la consegna, inutili i tentativi di contattarli lo stesso giorno e quello seguente, sono dovuto andare di persona al magazzino sprecando un pomeriggio per ritirare il pacco. In sostanza, cambiate corriere per favore.
Buongiorno, ci dispiace per l'inconveniente con GLS, abbiamo diversi corrieri con cui collaboriamo. Siamo comunque molto contenti che il prodotto sia stato di suo gradimento e speriamo di poterla aiutare in futuro!
Avis client
It claims on your website that you match prices of competitors but you didn't match!
Hello, we reserve the right to accept it when the request is within our possibilities - it is indicated in the Price Match policy webpage.
The customer is then free to proceed with the order in our website or in the Competitor's one.
Avis client
ordered my items for the value of £330 and before they arrive i have need been hit with a £78 import fee that Motostorm have not paid and now i must pay to receive my items. do not use this company.
Hello, Customers outside of the UE may subject to customs duties on delivery depending on the International Agreement between your country and the European Community. In this case the carrier will require that you pay the duty costs on delivery. Customers that purchase outside of the European comunity do not pay Vat, but they are charges customs duties when the parcel arrives to there country.
Avis client
Not what I expected to pay extra £47 import charge
Hi, it is written on our website under "payments" section, and in the order confirmation sent to you by email a kind reminder that since Brexit the import/export laws have changed in the UK. Indeed you are not paying the VAT on the products when purchased in Europe any more, but you will be asked by the British customs to pay for customs charges once your package is arriving in the UK.
Those charges are not included in the shipping costs of Motostorm, indeed the bill is managed by the British customs and will be sent to you directly by the transport company at the delivery. Kind regards
Avis client
Problemi sulla compatibilità dell'articolo, sulla consegna. Estremamente deludente. Tutte le mie raccomandazioni non sono servite.
Salve, siamo molto dispiaciuti per l'inconveniente che si è creato sul suo ordine.
Nel suo ultimo acquisto c'è stato un problema con le boccole come le avevamo spiegato - non con il prodotto, il quale è corretto.
Il ricambio è stato spedito immediatamente, purtroppo con un errore fatto con il corriere.
Chiediamo scusa; si è trattato tuttavia di un errore al quale abbiamo rimediato nel minor tempo possibile e per il quale ci siamo scusati con Lei.
Cercheremo di fare maggiore attenzione alle sue richieste in futuro, nella speranza che non ricapiti.
Avis client
I still haven’t gotten. It still hasn’t shipped.
Avis client
A surprise import bill of £129, never will I again be using Motostorm!!!
Other companies I have ordered goods from have covered the costs of import, ridiculous.
Other companies I have ordered goods from have covered the costs of import, ridiculous.
Informations Motostorm.it
Description :
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Adresse :
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website :
Contact :
info@motostorm.it
Représentant autorisé :
motostorm
Statut :
à jour
Nombre d'avis :
31369
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1 / 5
suite à une commande du 22/10/2021 11:51
from motostorm.it/en