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Customer reviews Motostorm.it

Calculated from 31369 Reviews

4.8 / 5

Customer ratings

Customer review

2 / 5

The product is great, but the service sucks I waited 3 weeks for the product to leave even though it was marked as available and delivered in 9 days...

08-14-2024 at 08:53 by Fabien S.
Order date 07-24-2024 10:57 pm
from motostorm.it/en

Response of motostorm

Hello, thanking you for your feedback. Our apologies for the delay. Unfortunately the item you ordered had production issues. We did our best to inform you of this delay by email.

Customer review

1 / 5

Tres en retard et le colis livré dehors sans prevenir , carton mouillé .
livraison pazr GLS inacceptable

08-13-2024 at 12:51 by CASTANEDA R.
Order date 08-07-2024 12:59 pm
from motostorm.it

Customer review

1 / 5

L' ordine non è ancora stato sp6

08-12-2024 at 01:55 by MESCHIA L.
Order date 08-07-2024 02:36 pm
from motostorm.it

Customer review

2 / 5

Téo months and a half to receive my order!!!!
And absolutely no informations or excuses…
Very bad service 😡!

08-11-2024 at 01:55 by Jean-jacques G.
Order date 08-06-2024 12:38 pm
from motostorm.it/en

Customer review

1 / 5

Why is my tracking saying it’ll arrive May 2025?

08-07-2024 at 08:45 by Mathew B.
Order date 08-02-2024 01:07 pm
from motostorm.it/en

Response of motostorm

Hello, thanking you for your feedback, your order was shipped last week. Please check your inbox you will be contacted by customer service.

Customer review

2 / 5

Ho fatto 2 grossi ordini. Purtroppo un articolo abbastanza costoso è arrivato ingiallito… l’ho fatto presente, ma non mi hanno mai fatto una nota di credito o un voucher. Sicuramente attrezzati, ma non acquisterò mai più da loro.

08-05-2024 at 01:51 by S.P.A. C.
Order date 07-31-2024 02:40 pm
from motostorm.it

Customer review

1 / 5

Non accettare il reso di un casco solo perché privo di pellicola è assurdo,

07-31-2024 at 11:07 by TAIBBI R.
Order date 07-04-2024 09:57 am
from motostorm.it

Response of motostorm

La pellicola sulla visiera è un sigillo di garanzia, è la prova concreta che il casco non è stato usato. Nella nostra politica di resi disponibile sul nostro sito indichiamo chiaramente che per essere idoneo al reso il prodotto deve essere nelle medesime condizioni in cui è stato ricevuto, completo di imballaggio, etichette, protezioni e pellicole.

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Customer review

1 / 5

Not good
Shiooing is high then inpaid also custom tax 10,000¥

07-31-2024 at 10:30 by Charlie H.
Order date 07-24-2024 10:16 am
from motostorm.it/en

Response of motostorm

We are sorry that your experience with us was negative. Shipping times were respected, we shipped your order immediately the next day. Regarding customs fees, everything is clearly explained on our website: "Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. International orders may be subject to customs clearance procedures that can cause delays in delivery.”

Customer review

2 / 5

Was advised that a visor I enquired about would be available to order later that day. It's now 2 weeks later and still not available on their site. I had to finalise my order without the visor which I will have to order again separately and pay the shipping again, which is more than the cost of the visor. No response to 3x emails.

07-29-2024 at 02:16 by Geeta N.
Order date 07-24-2024 01:38 pm
from motostorm.it/en

Response of motostorm

Thanking you for your feedback. Unfortunately there has been stocking delays for the spare parts of these helmets. As soon as we are sure that they will be shorlty added to our website.

Hello, it's poor communication to advise that it will be available later that day and then no further response despite 3 more follow ups. Unfortunately, I have been told today that on top of what I've paid for the 2x helmets purchased, I now owe $300AUD in customs fees because you failed to charge me 10% GST (about $120AUD) on my order despite it being shipped to Australia. Absolutely ridiculous. Will not be ordering from Motostorm again. It would have been more affordable for me to order locally instead..

Response of motostorm

Customers outside of the UE may be subject to customs duties on delivery depending on the International Agreement between your country and the European Community. Motostorm is a registered importer in Australia and has a official ABN number. As such we follow the Australian government request for us to collect GST only for orders below 1000AUD. For orders above 1000AUD, such as yours, the Australian customs collect themselves by sending the customs bill to the importer through the transport company. The customer is informed when the GST has been applied or not, it is indicated in the cart prior to checkout and in the order confirmation sent by email immediately after placing the order.

Response of motostorm

Customers outside of the UE may subject to customs duties on delivery depending on the International Agreement between your country and the European Community. Motostorm is a registered importer in Australia and has a official ABN number. The Australian government has asked us to collect GST only for orders below 1000AUD. For orders above, the Australian customs collect themselves by sending the customs bill to the importer through the transport company. The customer is informed when the GST has been applied or not, it is indicated in the cart prior to checkout and in the order confirmation sent by email immediately after placing the order.

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Customer review

1 / 5

I purchased several items, the one with the longest shipping time being one week. However, it took over a month for my order to be dispatched. When I inquired about the delay, the responses were slow and unreliable. If the shipment is delayed beyond the expected date, you should notify the customer.

07-28-2024 at 02:16 by Yohei Y.
Order date 07-23-2024 02:24 pm
from motostorm.it/en

Response of motostorm

we are sorry there has been a delay on one of the item in your order that prevented the order from shipping. We have comunicated the information as soon as we were informed, unfortunately sometimes it does not come as quickly as we wished. The responses that we gave were based on the official comunication from the brand and we apologize if they have been perceived as not reliable. The brand has indeed postponed several time the arrival date and we have forwarded the update as soon as we had it. Of course if you do not wish to wait a refund is possible any time as long as the order has not been shipped. We hope you are enjoying now your new products. we sincerely apologize for the inconvenience.

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Information Motostorm.it

Description:

Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.

Address:

motostorm
Largo Centro Studi 11
47833, Morciano di Romagna

Recommend:

Website:

Motostorm.it

Contact:

info@motostorm.it

Authorized Representative:

motostorm

Status :

Up to date

Number of reviews:

31369

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