Ho fatto 2 grossi ordini. Purtroppo un articolo abbastanza costoso è arrivato ingiallito… l’ho fatto presente, ma non mi hanno mai fatto una nota di credito o un voucher. Sicuramente attrezzati, ma non acquisterò mai più da loro.

le 05/08/2024 à 13:51 par S.P.A. C.
suite à une commande du 31/07/2024 14:40
from motostorm.it

Avis client

1 / 5

Non accettare il reso di un casco solo perché privo di pellicola è assurdo,

le 31/07/2024 à 11:07 par TAIBBI R.
suite à une commande du 04/07/2024 09:57
from motostorm.it

Commentaire de motostorm

La pellicola sulla visiera è un sigillo di garanzia, è la prova concreta che il casco non è stato usato. Nella nostra politica di resi disponibile sul nostro sito indichiamo chiaramente che per essere idoneo al reso il prodotto deve essere nelle medesime condizioni in cui è stato ricevuto, completo di imballaggio, etichette, protezioni e pellicole.

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Avis client

1 / 5

Not good
Shiooing is high then inpaid also custom tax 10,000¥

le 31/07/2024 à 10:30 par Charlie H.
suite à une commande du 24/07/2024 10:16
from motostorm.it/en

Commentaire de motostorm

We are sorry that your experience with us was negative. Shipping times were respected, we shipped your order immediately the next day. Regarding customs fees, everything is clearly explained on our website: "Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. International orders may be subject to customs clearance procedures that can cause delays in delivery.”

Avis client

2 / 5

Was advised that a visor I enquired about would be available to order later that day. It's now 2 weeks later and still not available on their site. I had to finalise my order without the visor which I will have to order again separately and pay the shipping again, which is more than the cost of the visor. No response to 3x emails.

le 29/07/2024 à 14:16 par Geeta N.
suite à une commande du 24/07/2024 13:38
from motostorm.it/en

Commentaire de motostorm

Thanking you for your feedback. Unfortunately there has been stocking delays for the spare parts of these helmets. As soon as we are sure that they will be shorlty added to our website.

Hello, it's poor communication to advise that it will be available later that day and then no further response despite 3 more follow ups. Unfortunately, I have been told today that on top of what I've paid for the 2x helmets purchased, I now owe $300AUD in customs fees because you failed to charge me 10% GST (about $120AUD) on my order despite it being shipped to Australia. Absolutely ridiculous. Will not be ordering from Motostorm again. It would have been more affordable for me to order locally instead..

Commentaire de motostorm

Customers outside of the UE may be subject to customs duties on delivery depending on the International Agreement between your country and the European Community. Motostorm is a registered importer in Australia and has a official ABN number. As such we follow the Australian government request for us to collect GST only for orders below 1000AUD. For orders above 1000AUD, such as yours, the Australian customs collect themselves by sending the customs bill to the importer through the transport company. The customer is informed when the GST has been applied or not, it is indicated in the cart prior to checkout and in the order confirmation sent by email immediately after placing the order.

Commentaire de motostorm

Customers outside of the UE may subject to customs duties on delivery depending on the International Agreement between your country and the European Community. Motostorm is a registered importer in Australia and has a official ABN number. The Australian government has asked us to collect GST only for orders below 1000AUD. For orders above, the Australian customs collect themselves by sending the customs bill to the importer through the transport company. The customer is informed when the GST has been applied or not, it is indicated in the cart prior to checkout and in the order confirmation sent by email immediately after placing the order.

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Avis client

1 / 5

I purchased several items, the one with the longest shipping time being one week. However, it took over a month for my order to be dispatched. When I inquired about the delay, the responses were slow and unreliable. If the shipment is delayed beyond the expected date, you should notify the customer.

le 28/07/2024 à 14:16 par Yohei Y.
suite à une commande du 23/07/2024 14:24
from motostorm.it/en

Commentaire de motostorm

we are sorry there has been a delay on one of the item in your order that prevented the order from shipping. We have comunicated the information as soon as we were informed, unfortunately sometimes it does not come as quickly as we wished. The responses that we gave were based on the official comunication from the brand and we apologize if they have been perceived as not reliable. The brand has indeed postponed several time the arrival date and we have forwarded the update as soon as we had it. Of course if you do not wish to wait a refund is possible any time as long as the order has not been shipped. We hope you are enjoying now your new products. we sincerely apologize for the inconvenience.

Avis client

1 / 5

The STX suit not correspond at the picture showed in the website.
I have purchased a STXR racing undersuit carbon black and i have received a STXR undersuite all black.
I dont recommand this website.

le 24/07/2024 à 12:20 par Mickael F.
suite à une commande du 17/07/2024 12:52
from motostorm.it/en

Commentaire de motostorm

Hello, sorry but I belive that you are mistaken. If you consult your order confirmation you will see that you have ordered the all black version. We have sent you the exact product that you ordered from us. In the event that you are not satisfied when the item you have purchased you can return the it. Please consult our return policy.

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Avis client

1 / 5

Spedizione arrivata in super ritardo. Avrei fatto prima a girare nei negozio della mia zona.

le 23/07/2024 à 14:15 par COLANTUONO F.
suite à une commande du 18/07/2024 14:09
from motostorm.it

Avis client

2 / 5

Se tardaron mucho en el envío, no contestaban mis mensajes y cancelé antes del envío y lo enviaron así que ahora necesito regresarlo sin costo

le 22/07/2024 à 16:57 par CARVAJAL J.
suite à une commande du 17/07/2024 18:27
from motostorm.it

Commentaire de motostorm

Hola, pedimos disculpas por las molestias. Hemos estado en contacto con usted regularmente por correo electrónico y le hemos ayudado con la devolución. Hemos rellenado el formulario de devolución por ti porque has solicitado nuestra ayuda y también te hemos enviado los billetes de ida y vuelta gratuitos. Su paquete ha llegado de vuelta y se le ha reembolsado íntegramente el pedido. No ha habido ningún costo para usted.

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Informations Motostorm.it

Description :

Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.

Adresse :

motostorm
Largo Centro Studi 11
47833, Morciano di Romagna

Recommander :

Website :

Motostorm.it

Contact :

info@motostorm.it

Représentant autorisé :

motostorm

Statut :

à jour

Nombre d'avis :

31325

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