Opiniones de clientes reales de Motostorm.it
Calculado a partir de 31369 Opiniones
Opiniones de clientes reales
Hello, thanking you for your feedback. Our apologies for the delay. Unfortunately the item you ordered had production issues. We did our best to inform you of this delay by email.
Opinión cliente
Tres en retard et le colis livré dehors sans prevenir , carton mouillé .
livraison pazr GLS inacceptable
livraison pazr GLS inacceptable
Opinión cliente
L' ordine non è ancora stato sp6
Opinión cliente
Téo months and a half to receive my order!!!!
And absolutely no informations or excuses…
Very bad service 😡!
And absolutely no informations or excuses…
Very bad service 😡!
el
11.08.2024
a las 13:55
por Jean-jacques G.
después de su compra el 06.08.2024 12:38
from motostorm.it/en
después de su compra el 06.08.2024 12:38
from motostorm.it/en
Opinión cliente
Why is my tracking saying it’ll arrive May 2025?
Hello, thanking you for your feedback, your order was shipped last week. Please check your inbox you will be contacted by customer service.
Opinión cliente
Ho fatto 2 grossi ordini. Purtroppo un articolo abbastanza costoso è arrivato ingiallito… l’ho fatto presente, ma non mi hanno mai fatto una nota di credito o un voucher. Sicuramente attrezzati, ma non acquisterò mai più da loro.
Opinión cliente
Non accettare il reso di un casco solo perché privo di pellicola è assurdo,
La pellicola sulla visiera è un sigillo di garanzia, è la prova concreta che il casco non è stato usato. Nella nostra politica di resi disponibile sul nostro sito indichiamo chiaramente che per essere idoneo al reso il prodotto deve essere nelle medesime condizioni in cui è stato ricevuto, completo di imballaggio, etichette, protezioni e pellicole.
Opinión cliente
Not good
Shiooing is high then inpaid also custom tax 10,000¥
Shiooing is high then inpaid also custom tax 10,000¥
el
31.07.2024
a las 10:30
por Charlie H.
después de su compra el 24.07.2024 10:16
from motostorm.it/en
después de su compra el 24.07.2024 10:16
from motostorm.it/en
We are sorry that your experience with us was negative.
Shipping times were respected, we shipped your order immediately the next day.
Regarding customs fees, everything is clearly explained on our website: "Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. International orders may be subject to customs clearance procedures that can cause delays in delivery.”
Opinión cliente
Was advised that a visor I enquired about would be available to order later that day. It's now 2 weeks later and still not available on their site. I had to finalise my order without the visor which I will have to order again separately and pay the shipping again, which is more than the cost of the visor. No response to 3x emails.
Thanking you for your feedback. Unfortunately there has been stocking delays for the spare parts of these helmets. As soon as we are sure that they will be shorlty added to our website.
Opinión cliente
I purchased several items, the one with the longest shipping time being one week. However, it took over a month for my order to be dispatched. When I inquired about the delay, the responses were slow and unreliable. If the shipment is delayed beyond the expected date, you should notify the customer.
we are sorry there has been a delay on one of the item in your order that prevented the order from shipping. We have comunicated the information as soon as we were informed, unfortunately sometimes it does not come as quickly as we wished. The responses that we gave were based on the official comunication from the brand and we apologize if they have been perceived as not reliable. The brand has indeed postponed several time the arrival date and we have forwarded the update as soon as we had it. Of course if you do not wish to wait a refund is possible any time as long as the order has not been shipped. We hope you are enjoying now your new products. we sincerely apologize for the inconvenience.
Información Motostorm.it
Descripción:
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Dirección:
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Página web:
Contacto:
info@motostorm.it
Responsable:
motostorm
Estado :
actualizado
Núm. de opiniones:
31369
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Opinión cliente
2 / 5
después de su compra el 24.07.2024 22:57
from motostorm.it/en