Opiniones de clientes reales de Motostorm.it
Calculado a partir de 31207 Opiniones
Opiniones de clientes reales
We are sorry that your experience with us was negative.
Shipping times were respected, we shipped your order immediately the next day.
Regarding customs fees, everything is clearly explained on our website: "Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. International orders may be subject to customs clearance procedures that can cause delays in delivery.”
Opinión cliente
Was advised that a visor I enquired about would be available to order later that day. It's now 2 weeks later and still not available on their site. I had to finalise my order without the visor which I will have to order again separately and pay the shipping again, which is more than the cost of the visor. No response to 3x emails.
Thanking you for your feedback. Unfortunately there has been stocking delays for the spare parts of these helmets. As soon as we are sure that they will be shorlty added to our website.
Opinión cliente
I purchased several items, the one with the longest shipping time being one week. However, it took over a month for my order to be dispatched. When I inquired about the delay, the responses were slow and unreliable. If the shipment is delayed beyond the expected date, you should notify the customer.
we are sorry there has been a delay on one of the item in your order that prevented the order from shipping. We have comunicated the information as soon as we were informed, unfortunately sometimes it does not come as quickly as we wished. The responses that we gave were based on the official comunication from the brand and we apologize if they have been perceived as not reliable. The brand has indeed postponed several time the arrival date and we have forwarded the update as soon as we had it. Of course if you do not wish to wait a refund is possible any time as long as the order has not been shipped. We hope you are enjoying now your new products. we sincerely apologize for the inconvenience.
Opinión cliente
The STX suit not correspond at the picture showed in the website.
I have purchased a STXR racing undersuit carbon black and i have received a STXR undersuite all black.
I dont recommand this website.
I have purchased a STXR racing undersuit carbon black and i have received a STXR undersuite all black.
I dont recommand this website.
el
24.07.2024
a las 12:20
por Mickael F.
después de su compra el 17.07.2024 12:52
from motostorm.it/en
después de su compra el 17.07.2024 12:52
from motostorm.it/en
Hello, sorry but I belive that you are mistaken. If you consult your order confirmation you will see that you have ordered the all black version. We have sent you the exact product that you ordered from us. In the event that you are not satisfied when the item you have purchased you can return the it. Please consult our return policy.
Opinión cliente
Spedizione arrivata in super ritardo. Avrei fatto prima a girare nei negozio della mia zona.
el
23.07.2024
a las 14:15
por COLANTUONO F.
después de su compra el 18.07.2024 14:09
from motostorm.it
después de su compra el 18.07.2024 14:09
from motostorm.it
Opinión cliente
Se tardaron mucho en el envío, no contestaban mis mensajes y cancelé antes del envío y lo enviaron así que ahora necesito regresarlo sin costo
Hola, pedimos disculpas por las molestias. Hemos estado en contacto con usted regularmente por correo electrónico y le hemos ayudado con la devolución. Hemos rellenado el formulario de devolución por ti porque has solicitado nuestra ayuda y también te hemos enviado los billetes de ida y vuelta gratuitos. Su paquete ha llegado de vuelta y se le ha reembolsado íntegramente el pedido. No ha habido ningún costo para usted.
Opinión cliente
I have a missing part from my order. J tried to contact you but you are not answering my calls
Hello, thanking you for your feedback, we are sorry that you have an issue with your order. You have been contacted by customer service regarding the situation.
Opinión cliente
It took over two weeks and several emails before the jacket was even shipped.
we are very sorry for the delay in shipping your order. The product was ordered at the brand that had an unexpected delay. we apologize for the inconvenience.
Opinión cliente
Per l’ultimo acquisto mi era stato riferito che mi sarebbe arrivato un sms per il rito dell’articolo in sede, mentre invece mi è stato spedito tramite corriere con una differenza di prezzo non previsto visti gli accordi presi
Opinión cliente
Hi
The product arrived and I checked the parts.
I noticed that one part is missing.
2> 2607122 x4 --> only 3.
Could you please send this to me?
Regards
The product arrived and I checked the parts.
I noticed that one part is missing.
2> 2607122 x4 --> only 3.
Could you please send this to me?
Regards
we are sorry for the encountered problem. Our customer service has been in touch with you by email and is already following up with the brand to get you the missing parts. we will be continuing updating you by email.
Información Motostorm.it
Descripción:
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Dirección:
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Página web:
Contacto:
info@motostorm.it
Responsable:
motostorm
Estado :
actualizado
Núm. de opiniones:
31207
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Opinión cliente
1 / 5
Shiooing is high then inpaid also custom tax 10,000¥
después de su compra el 24.07.2024 10:16
from motostorm.it/en