Opinioni clienti diMotostorm - Valutazioni diMotostorm

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Recensioni cliente di Motostorm.it

Calcolato a partire da 31369 recensioni

4.8 / 5

Valutazioni clienti

Opinioni clienti

2 / 5

The product is great, but the service sucks I waited 3 weeks for the product to leave even though it was marked as available and delivered in 9 days...

il 14/08/2024 a 08:53 da Fabien S.
in seguito a un ordine del 24/07/2024 22:57
from motostorm.it/en

Commento di motostorm

Hello, thanking you for your feedback. Our apologies for the delay. Unfortunately the item you ordered had production issues. We did our best to inform you of this delay by email.

Opinioni clienti

1 / 5

Tres en retard et le colis livré dehors sans prevenir , carton mouillé .
livraison pazr GLS inacceptable

il 13/08/2024 a 12:51 da CASTANEDA R.
in seguito a un ordine del 07/08/2024 12:59
from motostorm.it

Opinioni clienti

1 / 5

L' ordine non è ancora stato sp6

il 12/08/2024 a 13:55 da MESCHIA L.
in seguito a un ordine del 07/08/2024 14:36
from motostorm.it

Opinioni clienti

2 / 5

Téo months and a half to receive my order!!!!
And absolutely no informations or excuses…
Very bad service 😡!

il 11/08/2024 a 13:55 da Jean-jacques G.
in seguito a un ordine del 06/08/2024 12:38
from motostorm.it/en

Opinioni clienti

1 / 5

Why is my tracking saying it’ll arrive May 2025?

il 07/08/2024 a 20:45 da Mathew B.
in seguito a un ordine del 02/08/2024 13:07
from motostorm.it/en

Commento di motostorm

Hello, thanking you for your feedback, your order was shipped last week. Please check your inbox you will be contacted by customer service.

Opinioni clienti

2 / 5

Ho fatto 2 grossi ordini. Purtroppo un articolo abbastanza costoso è arrivato ingiallito… l’ho fatto presente, ma non mi hanno mai fatto una nota di credito o un voucher. Sicuramente attrezzati, ma non acquisterò mai più da loro.

il 05/08/2024 a 13:51 da S.P.A. C.
in seguito a un ordine del 31/07/2024 14:40
from motostorm.it

Opinioni clienti

1 / 5

Non accettare il reso di un casco solo perché privo di pellicola è assurdo,

il 31/07/2024 a 11:07 da TAIBBI R.
in seguito a un ordine del 04/07/2024 09:57
from motostorm.it

Commento di motostorm

La pellicola sulla visiera è un sigillo di garanzia, è la prova concreta che il casco non è stato usato. Nella nostra politica di resi disponibile sul nostro sito indichiamo chiaramente che per essere idoneo al reso il prodotto deve essere nelle medesime condizioni in cui è stato ricevuto, completo di imballaggio, etichette, protezioni e pellicole.

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Opinioni clienti

1 / 5

Not good
Shiooing is high then inpaid also custom tax 10,000¥

il 31/07/2024 a 10:30 da Charlie H.
in seguito a un ordine del 24/07/2024 10:16
from motostorm.it/en

Commento di motostorm

We are sorry that your experience with us was negative. Shipping times were respected, we shipped your order immediately the next day. Regarding customs fees, everything is clearly explained on our website: "Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. International orders may be subject to customs clearance procedures that can cause delays in delivery.”

Opinioni clienti

2 / 5

Was advised that a visor I enquired about would be available to order later that day. It's now 2 weeks later and still not available on their site. I had to finalise my order without the visor which I will have to order again separately and pay the shipping again, which is more than the cost of the visor. No response to 3x emails.

il 29/07/2024 a 14:16 da Geeta N.
in seguito a un ordine del 24/07/2024 13:38
from motostorm.it/en

Commento di motostorm

Thanking you for your feedback. Unfortunately there has been stocking delays for the spare parts of these helmets. As soon as we are sure that they will be shorlty added to our website.

Hello, it's poor communication to advise that it will be available later that day and then no further response despite 3 more follow ups. Unfortunately, I have been told today that on top of what I've paid for the 2x helmets purchased, I now owe $300AUD in customs fees because you failed to charge me 10% GST (about $120AUD) on my order despite it being shipped to Australia. Absolutely ridiculous. Will not be ordering from Motostorm again. It would have been more affordable for me to order locally instead..

Commento di motostorm

Customers outside of the UE may be subject to customs duties on delivery depending on the International Agreement between your country and the European Community. Motostorm is a registered importer in Australia and has a official ABN number. As such we follow the Australian government request for us to collect GST only for orders below 1000AUD. For orders above 1000AUD, such as yours, the Australian customs collect themselves by sending the customs bill to the importer through the transport company. The customer is informed when the GST has been applied or not, it is indicated in the cart prior to checkout and in the order confirmation sent by email immediately after placing the order.

Commento di motostorm

Customers outside of the UE may subject to customs duties on delivery depending on the International Agreement between your country and the European Community. Motostorm is a registered importer in Australia and has a official ABN number. The Australian government has asked us to collect GST only for orders below 1000AUD. For orders above, the Australian customs collect themselves by sending the customs bill to the importer through the transport company. The customer is informed when the GST has been applied or not, it is indicated in the cart prior to checkout and in the order confirmation sent by email immediately after placing the order.

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Opinioni clienti

1 / 5

I purchased several items, the one with the longest shipping time being one week. However, it took over a month for my order to be dispatched. When I inquired about the delay, the responses were slow and unreliable. If the shipment is delayed beyond the expected date, you should notify the customer.

il 28/07/2024 a 14:16 da Yohei Y.
in seguito a un ordine del 23/07/2024 14:24
from motostorm.it/en

Commento di motostorm

we are sorry there has been a delay on one of the item in your order that prevented the order from shipping. We have comunicated the information as soon as we were informed, unfortunately sometimes it does not come as quickly as we wished. The responses that we gave were based on the official comunication from the brand and we apologize if they have been perceived as not reliable. The brand has indeed postponed several time the arrival date and we have forwarded the update as soon as we had it. Of course if you do not wish to wait a refund is possible any time as long as the order has not been shipped. We hope you are enjoying now your new products. we sincerely apologize for the inconvenience.

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Informazioni Motostorm.it

Descrizione:

Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.

Indirizzo:

motostorm
Largo Centro Studi 11
47833, Morciano di Romagna

Consigliare:

Sito web:

Motostorm.it

Contatto:

info@motostorm.it

Rappresentante autorizzato:

motostorm

Stato :

aggiornato

Numero di recensioni:

31369

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A proposito di Avis-Verifies

Avis-Verifies è gestita da una società indipendente che raccoglie le opinioni dei clienti in seguito a un ordine. Il suo scopo è quello di aiutare a distinguere i venditori online più affidabili.Vedere più